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Idea
Use AI for Uni Services
Category: Huddersfield
Voting closed
I propose that we Implement technology solutions such as chatbots or AI-driven systems within Student Support Services at Huddersfield University; similar to what organisations like Banks have done on their websites. This Use of AI will help users to find information more intuitively, rather than spending time scrolling through a website. We can see this being really helpful for international students to find information more easily. With the University having a Generative AI Steering Group, it would be good to explore these possibilities and improve the student experience.
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Comments
Personally, I do not like this idea. In the short term it could seem helpful for getting quicker responses to queries, but there have been a fair few cases of AI driven systems providing incorrect information when asked. Not to mention the many copyright infringement problems that run rampant within Generative AI, I do not believe the university employing either type of AI would be beneficial at this time. Instead, I believe looking into making the UI of university websites more intuitive and user friendly would be far more beneficial.